At InstantCard, we strive to provide our B2B customers with high-quality technical products and exceptional service. However, we understand that there may be occasions where you need to return a product. Please review our returns policy below:
- Eligibility for Returns:
- Returns are accepted within 30 days from the date of delivery.
- Products must be unused, in their original packaging, and in resalable condition to be eligible for a return.
- Customized or special-order items may not be eligible for return unless they are defective or damaged upon arrival.
- Return Process:
- To initiate a return, please contact our customer service team at [email protected].
- Provide your order number, the reason for the return, and any relevant details about the product.
- Our customer service team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, if applicable.
- Return Shipping:
- Customers are responsible for the cost of return shipping unless the product is defective or damaged upon arrival.
- We recommend using a trackable shipping method and insuring the package for its full value.
- InstantCard is not liable for any items lost or damaged during the return shipping process.
- Inspection and Refund:
- Once we receive the returned product, our team will inspect it to ensure it meets our return eligibility criteria.
- If the return is approved, we will process a refund to the original payment method within 14 days.
- Refunds will be for the product’s purchase price only; original shipping fees are non-refundable unless the return is due to a defective or damaged product.
- Restocking Fee:
- A restocking fee may apply to certain returns, especially for large or specialized items. This fee will be deducted from the refund amount.
- Exchanges:
- We currently do not offer exchanges. If you require a different product, please initiate a return for the unwanted item and place a new order for the desired product.
- Defective or Damaged Products:
- If you receive a defective or damaged product, please contact us immediately to arrange for a replacement or refund.
- We may request photos or additional information to expedite the resolution process.
- Cancellation Policy:
- Orders cannot be cancelled once they have been processed and shipped. Please contact us as soon as possible if you need to cancel an order.
- Exceptions:
- In certain circumstances, exceptions to this policy may be made at the entire discretion of InstantCard. Please contact us directly in writing to discuss any unique situations.
By purchasing from InstantCard, you agree to adhere to the terms outlined in this returns policy. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team for assistance.
InstantCard
shop.instantcard.net